ALFA SYSTEM, hereinafter referred to as the Contractor, provides Remote Support services in accordance with the rules described in these terms and conditions. The Client is understood as the person or company commissioning ALFA SYSTEM to perform service work.

The service is provided on condition that the Client has a functional, properly working internet connection at the location where the service is to be performed.

Services are carried out via remote access to the Client's computer using the TeamViewer program, and are aimed at eliminating factors causing the computer to malfunction, changing settings, or making software modifications in accordance with the Client's instructions.

The service is initiated by the Client and may be terminated by the Client at any time.

The Contractor undertakes to keep the contents of the Client's computer hard drive completely confidential, and not to alter the contents of files such as documents, multimedia files, photo collections, data, etc.

The service is performed after the connection time has been arranged with the Contractor by phone in advance.

The Contractor is not responsible for the duration of the service (which may depend on the quality of the internet connection), nor for the consequences of a premature disconnection (the service not being completed).

While the service is being performed, the Client should not carry out any activities that would hinder the work or affect the quality of the connection.

Before the Contractor begins work, the Client is required to describe the problem to be solved in full detail.

Activities that require the Contractor's physical presence are not covered by these terms and constitute a separate form of cooperation to be agreed between the parties.
Services are performed on business days, during the Contractor's working hours; in exceptional circumstances they may be performed at another time convenient for both parties.
All activities carried out under the Remote Support service are chargeable and billed according to the Contractor's current price list: