Service

Service of fiscal devices, label printers and computers

We run an authorized service center for fiscal cash registers and printers, label printers and computer equipment. We carry out periodic inspections, warranty and post-warranty repairs, fiscalizations, memory read-outs and upgrades.

We service the NOVITUS, ELZAB, POSNET, DATECS, EMAR, ACLAS, INNOVA, FAREX brands, as well as Zebra, TSC and Godex label printers.

We service equipment bought from us as well as from other companies.

Service of fiscal cash registers and label printers

Periodic inspections of fiscal cash registers and printers

We carry out the mandatory technical inspection every year, or every 2 years at the latest. The 2-year deadline must not be exceeded – a late inspection carries a fine. The deadline is counted from the fiscalization date, and each subsequent one – from the date of the previous inspection.

How often

We carry out the inspection every year, or every 2 years at the latest – this applies to fiscal cash registers and printers, including online devices. The first inspection deadline runs from fiscalization.

Don't exceed 2 years

The 2-year deadline must not be exceeded – the head of the tax office (Urząd Skarbowy) imposes a fine for a late inspection. So keep an eye on the date in the service book.

Every year = longer warranty

Having the inspection done every year extends the warranty on the fiscal device. Your equipment stays covered longer – it pays off.

What we check

The condition of the seals and housing, correct operation of the fiscal module and memory, print legibility, battery condition, and, for online cash registers – the connection to the Central Cash Register Repository.

What it ends with

An entry by the technician in the cash register service book confirming the inspection was carried out. This entry is the proof shown during a tax inspection – that's why the service book must be kept.

We track deadlines

If you bought the device from us or it's registered with us, we'll remind you of the upcoming inspection – you won't miss the deadline.

Scope of our services

Fiscal cash registers and printers

  • mandatory technical inspections with an entry in the cash register service book,
  • fiscalization of new devices and registration with the tax office,
  • warranty and post-warranty repairs, replacement of components and batteries,
  • fiscal memory read-out and read-out report when a cash register is decommissioned,
  • configuring the connection to the Central Cash Register Repository in online devices,
  • programming the product database, VAT rates and the header.

Label printers

  • cleaning and replacing the print head,
  • calibrating label sensors and adjusting media feed,
  • repairing the rewinder mechanism, pinch roller and cutter,
  • configuring printing, drivers and label templates,
  • selecting the right labels and thermal transfer ribbons for the application.

Computers and office equipment

  • diagnosing hardware and software faults,
  • repairing and replacing components, cleaning cooling systems,
  • upgrades: SSD drives, RAM, power supply replacement,
  • installing and configuring the operating system and software,
  • backing up and transferring data to new equipment,
  • configuring sales stations, networks and backup power.

Remote technical support

Many issues can be resolved without a technician's visit. After agreeing on the details by phone, we connect to your computer remotely and help right away.

Arrange remote support

Report a device for service

Call or write to us – we'll arrange a date and the scope of the repair. Please provide the device model and a brief description of the fault.

tel. 81 744 10 91  ·  534 883 677  ·  biuro@alfasystem.lublin.pl

ul. Zemborzycka 53, 20-445 Lublin  ·  Mon.–Fri. 8:00 a.m.–4:00 p.m.

Report for service